We offer an exchange or refund on perfect and unused products returned within 28 days of purchase. Please contact our customer services department with your order number and we will provide a returns reference number.
We make every effort to ensure that your item reaches you in the best possible condition. However, If you have received an item that is faulty or damaged in transit, please contact us at firstname.lastname@example.org or telephone 07863124986 as soon as possible and we will investigate the problem further.
You can cancel your order at any time before you receive your goods by confirming with an email to our customer services team. Once you have received your goods you have 28 days in which to cancel your order and return the goods for a full refund of the purchase price. Goods must be returned unused and in their original packaging in a sellable condition. Please contact our customer services team for a returns reference number. Your refund will be processed once we receive the goods back and they have been fully inspected by our returns team.
In order for Home Image DIY to continue to offer great products at great prices, we will only cover the delivery cost to return an item if it fails to comply with your statutory rights.
Home Image DIY
9 Rainforth Street