Terms and Conditions
These Terms & Conditions are applicable to all people using www.homeimagediy.co.uk. Please read them carefully as by using the site or placing an order you are bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use this site. We reserve the right to change these terms and conditions periodically and it is your responsibility to ensure that you check for any changes made. Your continued use of this site after any changes indicates your acceptance of the changed terms.
When you place an order with you will be required to enter a valid e-mail address in order to receive confirmation e-mails regarding your order. This e-mail address will be used to create a user account that is individual to yourself and can be used to speed up any further orders you wish to place with www.homeimagediy.co.uk. You will also be required to provide a password to ensure the security of your account. Do not let anyone else have access to this password and if you think that someone may have access to this password please contact us at email@example.com and we will reset your password for you to update. Passwords are never viewed by Home Image DIY staff and we will never ask you for your password.
Our standard delivery time is 5 working days however we endeavour to have most orders with you in 3 working days.
Your order is placed when you press the confirm button in the checkout once you have entered your delivery and payment details. At this point your order is not considered to be accepted and enters our order processing stage where further security checks will take place if necessary. If there are any problems with your order at this point we will contact you to advise.
Once your order has been dispatched you will then receive a confirmation e-mail and it is this correspondence that constitutes an agreement to accept your order.
Your order may be cancelled for reasons including but not exclusive to the following:
- Products ordered are unavailable or unsuitable to dispatch.
- For any reason you do not comply with these terms and conditions at the time of dispatch.
We welcome customer feed back concerning our products and services, please direct your comments to firstname.lastname@example.org. We will respond to your enquiry as soon as possible. (Please allow up to 72 hours to reply)
If you believe that your card has been fraudulently used on our site or that your password is known by another, please ensure that you inform us immediately.
Every effort is made to ensure that the items that we feature on our website are in stock. However, in the unlikely event that a product becomes out of stock or unavailable, we may take steps to contact you either by e-mail, telephone or letter to advise. You are then entitled to cancel your order completely, exchange for a different product or if the item is temporarily out of stock, if you wish, wait for the item to come back in stock. Alternatively if we believe that the item you wish to order will not be replenished we will cancel your order and inform you.
All reasonable care has been made to ensure that the product description and specification is correct. We endeavour to keep all of the information held on this site up to date and accurate.
Prices are inclusive of VAT and all prices are stated in pounds sterling.
In this event of an incorrect product price, we reserve the right to cancel the order and provide a full refund and notification by e-mail.
Home Image DIY
9 Rainforth Street